Shipping policy

Loravella ships to the United Kingdom only, with free tracked Royal Mail delivery on every order. Orders placed before 5:00 PM (GMT/BST) Monday to Friday are prepared for processing the same day; processing takes 1 - 2 days (Monday to Friday) and transit a further 5 - 7 days (Monday to Friday).

1) Key information

Order cut-off time: 5:00 PM (GMT/BST), Monday to Friday
Processing time: 1 - 2 days (Monday to Friday)
Transit time: 5 - 7 days (Monday to Friday)
Total delivery time: 6 - 9 days (Monday to Friday)
Shipping cost: Free standard tracked shipping within the United Kingdom
Shipping area: United Kingdom (England, Scotland, Wales and Northern Ireland)
Carrier: Royal Mail Tracked

Days are counted Monday to Friday, excluding UK bank holidays. Saturdays, Sundays and bank holidays are not counted in processing or transit times.

2) Shipping outside the United Kingdom

Loravella currently ships exclusively within the United Kingdom.

We do not offer international shipping at this time. Customers outside the United Kingdom will not be able to complete checkout. Because every parcel travels domestically, there are never customs duties, import charges or handling fees on a Loravella order - the price you see at checkout, VAT included, is the total price you pay.

3) Shipping process

After you place an order, you receive an order confirmation by e-mail with a complete summary of your purchase and your order number.

Order cut-off: orders received before 5:00 PM (GMT/BST) Monday to Friday are prepared for processing the same day (Monday to Friday). Orders received after 5:00 PM, or on a weekend or UK bank holiday, enter the queue on the next day (Monday to Friday).

We then begin processing your order. Each order is checked and prepared for dispatch by our team in Crawley. Processing usually takes 1 - 2 days (Monday to Friday), Monday to Friday.

As soon as your parcel has been dispatched, you receive a second e-mail with your Royal Mail tracking number. You can follow the parcel on our Track Your Order page, on the Royal Mail Track your item page, or in your account.

Transit time is usually 5 - 7 days (Monday to Friday), Monday to Friday, after dispatch, anywhere in the UK - there is no surcharge and no extra delay for Highlands, islands or Northern Ireland postcodes.

The total estimated delivery time is therefore approximately 6 - 9 days (Monday to Friday).

Delivery times are estimates and may vary slightly due to circumstances outside our control, for example carrier delays, bank holidays, weather conditions, industrial action or periods of high order volume such as the weeks before Christmas.

In the event of a delay beyond the estimated delivery window, we inform you by e-mail about the current status of your order. Shipments can also be followed at any time using the tracking link included in the dispatch confirmation.

4) Delivery delays

If an order has not arrived after the maximum stated delivery time, we recommend waiting up to 2 additional days (Monday to Friday) and checking the tracking information.

If your order still has not arrived after that, please contact us at info@loravella.com or by phone on +44 7882 776427.

Please quote your order number so we can check your delivery and help you quickly. We open an enquiry with Royal Mail; if the parcel cannot be located, or tracking shows delivered when you have received nothing, we resend your order or refund it in full. Please contact us within 30 days of the dispatch date so the carrier enquiry window is still open.

5) Delivery address

Please check your address and postcode carefully at checkout - we cannot change an address once the parcel has been handed to Royal Mail. If you spot a mistake, e-mail info@loravella.com immediately with your order number; if the parcel has not gone yet we correct it. If a parcel is returned to us because the address was wrong or it was not collected from the delivery office, we contact you and reship it free of charge once.

6) Cancellations

Orders are processed quickly.

If you would like to cancel your order, please contact us as early as possible at info@loravella.com or by phone on +44 7882 776427, before the order has been dispatched. If the parcel has not yet been handed to Royal Mail we cancel it and refund you in full straight away.

If the order has already been dispatched, it can be returned in accordance with our Refund and Returns Policy. As a UK consumer you also have a 14-day right to cancel under the Consumer Contracts Regulations 2013, and on top of that we give you 30 days from delivery to return any unused item.

7) Damaged, defective or wrong items

If you have received a damaged, defective or wrong item, please contact us promptly at info@loravella.com with your order number and clear photos of the problem. If a parcel arrives visibly damaged, photograph it before opening if you can.

After review we arrange a replacement or a full refund at no additional cost.

If a return is required, we provide return instructions and cover the return postage in full. Nothing in this policy affects your rights under the Consumer Rights Act 2015.

8) Packaging

Every shed is delivered flat-packed in the manufacturer's protective cartons, with all panels, fixings and assembly instructions included. Please check the number of cartons against your delivery note before signing, and tell us as soon as possible if anything is missing or damaged.