Garden Shed & Delivery FAQ

Straight answers on bases, assembly, materials, delivery and returns.

Is shipping really free?
Yes. Shipping is free on every Loravella order within the United Kingdom, with no minimum spend. We do not currently ship outside the UK.

How long does delivery take?
Orders placed before 5:00 PM (GMT/BST) Monday to Friday are prepared the same day. We pick, check and pack your order within 1 - 2 days (Monday to Friday), then Royal Mail Tracked delivers it in 5 - 7 days (Monday to Friday). That is 6 - 9 days (Monday to Friday) in total from the moment you order.

Where do you ship from, and do I pay customs?
We ship to UK addresses only, and every order is dispatched from 24 The Pasture, Pound Hill, Crawley RH10 7AP, so there are no customs charges or import fees on any order.

How do I track my order?
You get a dispatch email with a Royal Mail tracking number as soon as your parcel leaves us. Enter it on the Royal Mail Track your item page, or use our Track Your Order page. If you have not had a dispatch email within 2 days (Monday to Friday), email info@loravella.com with your order number.

What is your return policy?
You have 30 days from delivery to return any unused item in its original packaging for a full refund. This is a voluntary return window we offer on top of your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013. Email info@loravella.com with your order number and we will send you the return instructions.

Do I have a legal right to cancel?
Yes. As a UK consumer you can cancel your order for any reason within 14 days of receiving it, and we refund the full price including standard delivery within 14 days of your notice. Our voluntary 30-day return window runs alongside this and does not limit it in any way.

Who pays return postage?
For a change of mind you pay the return postage; there is no restocking fee. If an item arrives faulty, damaged or not what you ordered, we pay the postage both ways and refund or replace it in full.

Do I need a base for my shed?
Yes. Every shed needs a firm, level base slightly larger than its footprint - paving slabs, concrete or a pressure-treated timber base frame all work well. Have the base ready before your shed arrives and assembly will be far quicker.

How difficult is assembly?
Our sheds arrive flat-packed as pre-built panels with fixings and step-by-step instructions. Most models go up in an afternoon with two people, a drill, a spirit level and a stepladder. Panel sizes are listed on each product page so you can plan access through gates and side passages.

Do the sheds come with a floor?
Many of our sheds include a floor and some are sold without one. The product page for each model states exactly what is included, along with door, window and roof details, so please check the listing before ordering.

Timber, resin or metal - which shed should I choose?
Timber looks classic and can be painted or stained to match your garden. Resin is the lowest-maintenance choice and never needs treating. Galvanised metal offers strong security for tools at a keen price. Each product page lists the material, so pick what suits your garden and upkeep preference.

Do timber sheds need treating?
Pressure-treated timber sheds come with preservative treatment already in the wood. Dip-treated models need re-treating with a quality preservative shortly after assembly and then annually. The product page states which treatment each model has and any manufacturer anti-rot guarantee.

Can I exchange for a different size or model?
Yes, within the same 30-day window and subject to availability. Email us and we will reserve the replacement while your return is in transit, so you are not waiting twice.

Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are processed in pounds sterling (GBP) through an encrypted checkout. We never see or store your full card number.

Is my payment secure?
Yes. The whole site runs over HTTPS and card details are handled by our payment provider on their own systems, never on ours. We only receive a masked reference such as the card brand and the last four digits.

Do your prices include VAT?
Yes. Every price shown is the final price you pay in pounds sterling, VAT included. There are no hidden surcharges, no shipping cost and no customs or import fees on UK orders.

Can I change or cancel my order after placing it?
Email info@loravella.com as soon as possible with your order number. If the parcel has not been handed to Royal Mail we will change or cancel it. If it has already gone, simply use your 14-day right to cancel or the 30-day return window.

What if my order arrives damaged or faulty?
Email info@loravella.com within 30 days with your order number and a photo. We will send a replacement or refund you in full, including return postage. The Consumer Rights Act 2015 also gives you the right to reject faulty goods within 30 days and to a repair or replacement after that.

How do I contact you?
Email info@loravella.com or call +44 7882 776427. Our team answers Monday to Friday 9:00 AM - 6:00 PM and Saturday and Sunday 10:00 AM - 4:00 PM (UK time), and we aim to reply to every message within 24 hours.

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