Track Your Order

Every Loravella parcel ships with Royal Mail Tracked and carries a tracking number. You get that number by e-mail the moment your order is dispatched - usually 1 - 2 days (Monday to Friday) after you order.

Check your order status

Enter your order number (from the confirmation e-mail) and the e-mail address you ordered with.

Track your parcel with Royal Mail

Opens the official Royal Mail tracking page (www.royalmail.com/track-your-item). No tracking number to hand? Sign in to My Account > Orders - every order shows its status and tracking number there.

How to track your parcel

Open the dispatch e-mail from Loravella and copy the tracking number.
Enter it on the Royal Mail tracking page at royalmail.com/track-your-item.
The page shows every scan from our handover to the delivery attempt at your address.

You can also see the status of every order you have placed in your account, under Orders.

When to expect your parcel

Order cut-off: 5:00 PM (GMT/BST), Monday to Friday - orders placed later enter the queue the next day (Monday to Friday).
Processing: 1 - 2 days (Monday to Friday) from Crawley.
Delivery: 5 - 7 days (Monday to Friday) with Royal Mail Tracked.
Total: 6 - 9 days (Monday to Friday) from order to doorstep, anywhere in the UK.
Cost: free on every order, with no minimum spend.

Days are counted Monday to Friday, excluding UK bank holidays. We ship to the United Kingdom only, so there are never customs charges or import fees on a Loravella order.

No tracking e-mail yet?

If it has been more than 2 days (Monday to Friday) since you ordered and no dispatch e-mail has arrived, check your spam folder first, then e-mail info@loravella.com with your order number. We will find the parcel and send you the number ourselves.

Tracking has not moved for several days

Royal Mail occasionally leaves a scan gap of a day or two, especially over a weekend or bank holiday. If tracking has not updated for 3 days (Monday to Friday), or if it shows delivered and you have nothing, e-mail us with your order number. We will open an enquiry with Royal Mail and, if the parcel cannot be found, we will resend or refund your order in full.

Damaged on arrival

Photograph the delivery and the shed panels before you do anything else, then e-mail us within 30 days at info@loravella.com. We pay return postage on anything that arrives damaged, faulty or wrong, and we replace or refund in full. See our Refund Policy for the full procedure.