FAQs
How long will it take to receive my order?
Delivery typically takes 4-8 business days worldwide. Please also understand there is a 24-72 hour processing time for every order.
What is your return policy?
We offer a 90-day return policy for eligible items. Products must be unworn, unwashed, and in their original condition with tags attached. Please use our contact form to start a return.
Where do you ship?
We ship worldwide.
What payment methods do you accept?
We accept Mastercard, Visa, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna and more!
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number that allows you to track the status of your delivery in real time.
What should I do if I received the wrong item or my item is damaged?
Please contact our customer service team immediately and we will assist you with a replacement or refund.
How do I return an item?
Use our contact form on the Contact Us page or email us at store@loravella.com to start a return.
How do I know what size to order?
Please refer to the specific size charts for the products you are interested in for guidance (you can find the size charts on the product page). When in doubt, order one size up.
How can I contact you?
You can contact us at store@loravella.com or by using our contact form on the Contact Us page.